Platform Solutions - Services and Support

Flexible Support Options, Your Way

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Services and Solutions

Our technical support services are designed to help our customers maintain their Celestica platform solutions.

Unwavering Support Content Block 1

Unwavering Support, Exceptional Performance

At Celestica, our commitment is to provide a seamless and professional support experience. We are dedicated to addressing your requirements, resolving technical challenges, and optimizing your network for peak performance.

Our Customer Experience (CX) team is composed of dedicated engineers who manage each support case from initiation to resolution. They are focused on ensuring your complete satisfaction and equipping you with the essential resources and best practices needed to achieve your objectives. 

Celestica Care Content Block 3

Celestica Care

At Celestica, we recognize that no two customers are the same. That's why our Celestica Care suite is built for maximum flexibility, allowing you to choose the exact level of support that fits your operational needs and technology environment. We free you from vendor lock-in, giving you the confidence to deploy a variety of operating systems and hardware, knowing our adaptable care offerings are there to support you every step of the way.

Celestica Care
Comprehensive Services

Advanced Exchange Program

Celestica’s Advanced Exchange Program (AEP) supports the exchange of legacy or modular products – keeping your organization up and running year round. 

With on-site technical support services, and access to a single point of contact, 24/7 call center, we provide efficient, cost-effective and reliable product repair and exchange services across multiple technologies and locations.

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Celestica Services: End-to-End Lifecycle Solutions

Celestica Services brings together deployment, support, repair, asset management, and value recovery solutions to help organizations manage technology assets more efficiently. With global operations, technical expertise, and secure lifecycle processes, we help organizations improve uptime, extend product lifecycles, recover value and reduce operational complexity.  

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We are Committed to Quality

We believe in the quality of our products, and we stand behind them with a limited warranty. This warranty is exclusively for the original owner and is non-transferable. For more information on the terms and conditions, please take a look at the full document.

Services and Support Limited Warranty

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Our documentation portal provides technical product documentation for the installation and use of Celestica hardware.

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Our rack integration services provide optimized rack-level solutions for your unique data center requirements.

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After-Market Services

Celestica delivers After-Market Services to the leaders in multiple high-reliability markets.

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How can we help your business?

Ready to enhance your network's performance and ensure smooth operations? Contact a Celestica expert today to find the perfect services and support solution for your needs.
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